What Their Customers Are Saying ?

Luxury Bath - Very Professional Installation

Luxury Bath

The crew was here on time of day for installment. They were professional, did a good job cleaning up afterwards.

Explained how show heads work.

Was done in day as quoted. Very pleased and happy enjoying the finished project.

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Total transformation with Luxury Bath

Luxury Bath

The house I bought was in bad shape and I was thinking to either flip it or rent it out. The original bathroom broke down to the slab of the house.

Everything was gone and it needed a full bathroom. Then, I searched on the web and narrowed down the remodeling companies. I solicited from Luxury Bath and gave them an idea of what I wanted.

They gave me the prices and came up to see the house. They remodeled the whole bathroom, the shower was brand-new.

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Luxury Bath - Great experience from start to finish

Luxury Bath

We had Luxury Bath remodel our bathroom. The work was completed in April and from beginning to end, their people made the difference.

Their installers were superb, and the project manager, was very attentive. My wife was happy with the project, so I was happy.

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Luxury Bath's reply to:

Luxury Bath - Not great

Thank you for writing Luxury Bath Technologies Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
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0 comments

I was looking forward to bathroom redo with place flooring and toilet already bought by me .It was to take 1 1/2 days..The workers were great ..1st problem sitting in my living room heard water splashing above me then workman shouting for boss ..who was out in parking lot I ran to get him the bath pipes had been diconected water had not been turned off ...The main man then informed me everything would be done in one day..There was the problem ..It was a rush from start to finish in one day. Bath and shower .floor and toilet install.

The next day went into bedroom next to bath The skirting boards were pushed off by water that leaked during the failure to turn water off.

Also plank flooring where did not fit in was left with gaps filled in by sealant skirting board just left hanging ..I called to relate concern about boards off bedroom wall due water ..they came out just nailed it back..The bath surround in one place has 1/2 in gap in one place ..glue and sealant is used ..The bath surround is more pink biege Sierra Sand than the sample I was shown..I was shown off white cream ..No doubt these installers are capable workmen .but it was a rush job they worked hard but rushed. The cost $7,000 No not very happy ..The salesman have not seen or heard from him..

Reason of review: Work Experience or Job Application.

Monetary Loss: $7000.

Preferred solution: Price reduction.

Luxury Bath's reply to:

Luxury Bath - DID NOT HONOR LIFETIME WARRANTY

Mr. and Mrs. Shultz,

On November 10, 2005 Luxury Bath installed a new tub liner over the existing tub coupled with a new wall system at your residence. There were no issues or requested service on the work completed by Luxury Bath until 2016 (11 years and 3 months after the installation was completed). Upon receiving the call from Mrs. Shultz regarding the liner being cracked, our local dealership scheduled a service appointment. During the visit it was determined that the cracks in the liner were from the non-approved cleaning solution “Scrubbing Bubbles” that you actually mentioned using in your review on the Consumer Affairs website.

On the contract you signed, it provides you a list of approved and non-approved cleaning solutions for acrylic products. We also provide this information for customers on the Luxury Bath website. https://www.luxurybath.com/about-us/care-maintenance/ On both your contract, and on the Cleaning Instructions page on our website it clearly states: Do Not Use – Scrubbing Bubbles*, and that the *Use of these chemicals will cause a dull surface and/or an easily recognizable chemical crack. This will void your product warranty.

Luxury Bath Corporate has offered to send the local dealership a new tub liner at no cost to you, but because the cleaning solution you used caused the cracks and voided the warranty, you would have to pay our local dealer’s installation/service charge to come out and install the new liner. You declined this offer. Luxury Bath provides a lifetime warranty on all of our products and our dealers across the country provide a warranty on the installation. We always stand behind our warranty, and even though in this case the cleaning solution you used voided the warranty, we offered to try and make things right.

Luxury Bath Technologies Corporate
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0 comments

WE have a very old bathtub...that had seen its better days...we saw an add for luxury BATH.....that offered a lifetime warranty..we contacted them.They sent their SALES PERSON to our home...he took measurements,,of the bathtub and quoted a price of $2500 with a lifetime warranty...after some years...the tub CRACKED IN two different places places in the bottom.WE called them they sent the salesman out.HE said we cleaned it with an abrasive cleaner..we used SCRUBBY BUBBLES...LUXURY BATHS DENIED OUR LIFETIME WARRANTY.We called two other BATHTUB PROFESSIONALS who stated that the CRACKS WERE STRESS CRACKS CAUSED FROM THE LINER NOT FITTING THE orginal TUB....its been 3 years and the tub sits there with the same cracks...have not been able to use bathtub.....

Reason of review: Warranty issue.

Monetary Loss: $2500.

Preferred solution: Full refund.

I didn't like: Promise.

Luxury Bath - Very satisfied with our new shower

0 comments
Testimonial

Luxury Bath was at a show at the fairgrounds and we liked their plan. We got a new shower assembly from them almost two years ago.

The installation team cleaned up and did a good job. The quality of work was very good and we were well-satisfied with our experience with Luxury Bath.

Product or Service Mentioned: Luxury Bath Shower Installation.

Reason of review: Good quality.

Luxury Bath completed both our bathrooms

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Testimonial

I spoke with Luxury Bath and they gave me a good, fair price. I had a very good interaction with their representative.

They were very professional. The installation crew was very cooperative to our plumbing needs. We remodeled two bathrooms which included a shower installation, a new tub, vanity and master bath.

Luxury Bath's quality of work was very good. There were a couple of minor problems that I found but they corrected them right away.

Product or Service Mentioned: Luxury Bath Bathroom Remodeling.

Reason of review: Fair pricing.

Luxury Bath - 3 Day Installation done in 1 Day

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Testimonial

We saw Luxury Bath online and it seemed like a good company. Our bathroom was built in ’54 and it needed to be updated.

We purchased a shower and walls and our interactions with the sales representatives were fine. The installation team that came were great and they finished the three-day job in one day.

It was really nice. The bathroom met our expectations.

Product or Service Mentioned: Luxury Bath Bathroom Remodeling.

Reason of review: Fast order processing.

Highly recommend Luxury Bath Technologies

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Testimonial

They remodeled our bathroom and their work is immaculate, our house looks amazing! There were no surprise charges at the end, and unexpected issues that arose during the process were handled expertly and quickly. I would recommend them in a heartbeat!

Product or Service Mentioned: Luxury Bath Bathroom Remodeling.

Reason of review: Good quality.

Luxury Bath took care of me

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Testimonial

Luxury Bath did a great job with my new shower. There were a few issues with scheduling but that could happen with anything.

The quality of work was outstanding. Any problems I found were quickly addressed & resolved. There were some issues with the doors & water splashing on the floor.

The Owner worked with me as well as the manufacturer & this was also resolved. Would recommend to others.

Product or Service Mentioned: Luxury Bath Shower Installation.

Reason of review: Good quality.

No complaints. Thanks Luxury Bath!

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Testimonial

The Installation Manager and his crew did a wonderful job replacing our old dirty shower. The crew worked hard and performed as promised. We are vey happy with the quality of their work.

Product or Service Mentioned: Luxury Bath Shower Installation.

Reason of review: Good customer service.

Luxury Bath - Not one complaint – we love our new bathroom

0 comments
Testimonial

We absolutely love our new bathroom. The Owner was very good about checking the progress and the two young men that did the work.

Thank You Guys, they were very respectful they do very good work, we are so very happy with it, again thank you. You gave me my new bathroom.

Product or Service Mentioned: Luxury Bath Owner.

Reason of review: Good customer service.

Thank you Luxury Bath

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Testimonial

We were interested in getting a bathroom remodel. We needed a new tub because our old tub was hard getting into.

We had sliding doors and it was hard to lift and we wanted something where we could walk in. We purchased a walk-in bath. Our sales rep went through it and showed us the bath and the pamphlets. And then he had a model of the bath and we thought it would work out well.

This was a second project he did. He had done some work already on our floors and remodeling downstairs.

He had his company install it. There were two individuals that were excellent workers and they did a real nice job.

Product or Service Mentioned: Luxury Bath Bathroom Remodeling.

Reason of review: Good quality.