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What Their Customers Are Saying ?

All testimonials are provided and verified by Luxury Bath. Verified testimonials on Opinion Corp is a paid feature of the platform.

Luxury Bath Technologies customized our Manufactured House bathroom

Luxury Bath
Last year, we contracted for a shower assembly manufactured and installed by Luxury Bath of Seattle. The shower has been great. We live in a manufactured home. This means the home is seven-eighths scale that of a stick-built house. In short, few products, if any, available in box stores retrofit manufactured houses. To the contrary, Luxury Bath has its own manufacturing capability. Manufacturing resulted in the product being custom-fitted within... Read more

Luxury Bath remodeled both our bathrooms

Luxury Bath
Mike and his team were excellent and always professional. They did a great job and I love both of my new showers. I would recommend them to anyone in the San Diego area. He kept me well informed on progress and timelines so I always knew what to expect. They did it in a timely manner and finished 2 bathrooms in about 5 days. They even came on Sunday to get it done. Read more

Luxury Bath only took 2 days to do my shower

Luxury Bath
I couldn't be happier with my new walk-in shower. It is beautiful and the experience was stress free. It only took 2 days to complete, the products are top notch and the guys did a great job. I'm so glad that I went with Luxury Bath!!! Read more
Testimonial

Luxury Bath is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We purchased our home in 2016 and were talking about putting in a new shower pretty much from the day we moved in. We looked at all the box stores for ideas and prices for materials. We could not agree on anything. We ran into a display at Peoria Menards and put in our...
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Review
#1648544 Review #1648544 is a subjective opinion of poster.
Service
Luxury Bath Bathroom Remodeling
Testimonial

Luxury Bath is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We worked with Luxury Bath Technologies in Peoria and they completely transformed our old bathroom from the 60s, with a walk- in shower, sink, toilet, flooring, med cabinet, and shower surround. They dressed it up with the surround wainscoating that added even more to...
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Review
#1648545 Review #1648545 is a subjective opinion of poster.
Service
Luxury Bath Bathroom Remodeling
Testimonial

Luxury Bath is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We liked everything with our experience working with Luxury Bath Technologies. We purchased a shower surround from them and the gentleman who did the work did such a wonderful job. It was a quick turnaround, too. We've recommended him as well as Luxury Bath to other...
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Review
#1464647 Review #1464647 is a subjective opinion of poster.
Service
Luxury Bath Shower Installation
Reason of review
Good quality
Testimonial

Luxury Bath is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We had Luxury Bath remodel our bathroom. The work was completed in April and from beginning to end, their people made the difference. Their installers, Robert and Jacob, were superb. Kevin, the project manager, was very attentive. My wife was happy with the project, so...
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Review
#1464648 Review #1464648 is a subjective opinion of poster.
Service
Luxury Bath Bathroom Remodeling
Reason of review
Good quality
Testimonial

Luxury Bath is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Luxury Bath was at the fairgrounds and we liked their plan. We got a new shower assembly from them. The installation team cleaned up and did a good job. The quality of work was very good and we were well-satisfied with our experience with Luxury Bath.
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Review
#1464650 Review #1464650 is a subjective opinion of poster.
Service
Luxury Bath Shower Installation
Reason of review
Good quality
Luxury Bath's reply to:

Luxury Bath in Santa Barbara, California - Not great

Thank you for writing Luxury Bath Technologies Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
author's review
Review
#1413436 Review #1413436 is a subjective opinion of poster.
Service
Luxury Bath Bathroom Remodeling
Reason of review
Work Experience or Job Application
Loss
$7000
Preferred solution
Price reduction

I was looking forward to bathroom redo with place flooring and toilet already bought by me .It was to take 1 1/2 days..The workers were great ..1st problem sitting in my living room heard water splashing above me then workman shouting for boss ..who was out in parking lot I ran to get him the bath pipes had been diconected water had not been turned off ...The main man then informed me everything would be done in one day..There was the problem ..It was a rush from start to finish in one day. Bath and shower .floor and toilet install.

The next day went into bedroom next to bath The skirting boards were pushed off by water that leaked during the failure to turn water off.

Also plank flooring where did not fit in was left with gaps filled in by sealant skirting board just left hanging ..I called to relate concern about boards off bedroom wall due water ..they came out just nailed it back..The bath surround in one place has 1/2 in gap in one place ..glue and sealant is used ..The bath surround is more pink biege Sierra Sand than the sample I was shown..I was shown off white cream ..No doubt these installers are capable workmen .but it was a rush job they worked hard but rushed. The cost $7,000 No not very happy ..The salesman have not seen or heard from him..

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Luxury Bath's reply to:

Luxury Bath in Columbus, Ohio - DID NOT HONOR LIFETIME WARRANTY

Mr. and Mrs. Shultz,

On November 10, 2005 Luxury Bath installed a new tub liner over the existing tub coupled with a new wall system at your residence. There were no issues or requested service on the work completed by Luxury Bath until 2016 (11 years and 3 months after the installation was completed). Upon receiving the call from Mrs. Shultz regarding the liner being cracked, our local dealership scheduled a service appointment. During the visit it was determined that the cracks in the liner were from the non-approved cleaning solution “Scrubbing Bubbles” that you actually mentioned using in your review on the Consumer Affairs website.

On the contract you signed, it provides you a list of approved and non-approved cleaning solutions for acrylic products. We also provide this information for customers on the Luxury Bath website. https://www.luxurybath.com/about-us/care-maintenance/ On both your contract, and on the Cleaning Instructions page on our website it clearly states: Do Not Use – Scrubbing Bubbles*, and that the *Use of these chemicals will cause a dull surface and/or an easily recognizable chemical crack. This will void your product warranty.

Luxury Bath Corporate has offered to send the local dealership a new tub liner at no cost to you, but because the cleaning solution you used caused the cracks and voided the warranty, you would have to pay our local dealer’s installation/service charge to come out and install the new liner. You declined this offer. Luxury Bath provides a lifetime warranty on all of our products and our dealers across the country provide a warranty on the installation. We always stand behind our warranty, and even though in this case the cleaning solution you used voided the warranty, we offered to try and make things right.

Luxury Bath Technologies Corporate
author's review
Review
#1392097 Review #1392097 is a subjective opinion of poster.
Service
Luxury Bath Bathtub Installation
Cons
  • Promise
Reason of review
Warranty issue
Loss
$2500
Preferred solution
Full refund

WE have a very old bathtub...that had seen its better days...we saw an add for luxury BATH.....that offered a lifetime warranty..we contacted them.They sent their SALES PERSON to our home...he took measurements,,of the bathtub and quoted a price of $2500 with a lifetime warranty...after some years...the tub CRACKED IN two different places places in the bottom.WE called them they sent the salesman out.HE said we cleaned it with an abrasive cleaner..we used SCRUBBY BUBBLES...LUXURY BATHS DENIED OUR LIFETIME WARRANTY.We called two other BATHTUB PROFESSIONALS who stated that the CRACKS WERE STRESS CRACKS CAUSED FROM THE LINER NOT FITTING THE orginal TUB....its been 3 years and the tub sits there with the same cracks...have not been able to use bathtub.....

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Testimonial

Luxury Bath is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Luxury Bath - Very Professional Installation

The crew was here on time of day for installment. They were professional, did a good job cleaning up afterwards. Explained how show heads work. Was done in day as quoted. Very pleased and happy enjoying the finished project.
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Review
#1370901 Review #1370901 is a subjective opinion of poster.
Service
Luxury Bath Installation
Reason of review
Good quality
Testimonial

Luxury Bath is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Total transformation with Luxury Bath

The house I bought was in bad shape and I was thinking to either flip it or rent it out. The original bathroom broke down to the slab of the house. Everything was gone and it needed a full bathroom. Then, I searched on the web and narrowed down the remodeling companies. I solicited from Luxury Bath and gave them an idea of what I wanted. They gave me the prices and came up to see the house. They remodeled the whole bathroom, the shower was brand-new.
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Review
#1370902 Review #1370902 is a subjective opinion of poster.
Service
Luxury Bath Bathroom Remodeling
Reason of review
Good quality

Contact Luxury Bath Customer Service

Mailing Address:
Luxury Bath Technologies
1800 Industrial Drive
Libertyville, Illinois 60048
USA
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Luxury Bath Products and Services Reviews

Testimonial

Luxury Bath is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Luxury Bath - Great experience from start to finish

We had Luxury Bath remodel our bathroom. The work was completed in April and from beginning to end, their people made the difference. Their installers were superb, and the project manager, was very attentive. My wife was happy with the project, so I was happy.
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#1370903 Review #1370903 is a subjective opinion of poster.
Service
Luxury Bath Bathroom Remodeling
Reason of review
Good quality