Very happy with Luxury Bath Technologies

We purchased our home in 2016 and were talking about putting in a new shower pretty much from the day we moved in. We looked at all the box stores for ideas and prices for materials. We could not agree on anything. We ran into a display at Peoria Menards and put in our information with no real expectations. A few days later we recieved a call for a estimate. David came to the house and dicussed options and what they could do for us. After picking options and recieving our quote we moved forward with the project. We made a few changes during the course of getting to the install but bathrooms first were very accommodating to our wishes. We looked forward to recieving our new shower. The guys showed up on the 1st day of the install and went right to it. They were professional and personable to talk with. The install took about 2 and 1/2 days, at the end of which we had our new shower. IT IS AWSOME. We are very happy with the final results and were more than happy with the dealings we had with David and his staff. We would definately reccomend bathrooms First to our friends and family.
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#1648544 Review #1648544 is a subjective opinion of poster.

Luxury Bath transformed our bathroom

We worked with Luxury Bath Technologies in Peoria and they completely transformed our old bathroom from the 60s, with a walk- in shower, sink, toilet, flooring, med cabinet, and shower surround. They dressed it up with the surround wainscoating that added even more to the room. Thank you to Dave and James and all their hard working team! Beautiful job.
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#1648545 Review #1648545 is a subjective opinion of poster.

Very Easy to Clean

We liked everything with our experience working with Luxury Bath Technologies. We purchased a shower surround from them and the gentleman who did the work did such a wonderful job. It was a quick turnaround, too. We've recommended him as well as Luxury Bath to other people. The shower surround came out beautiful. It's also very low maintenance and easy to take care of. You just have to clean up with Dawn Dish Soap and don't have to buy a lot of specialty stuff to clean it.
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#1464647 Review #1464647 is a subjective opinion of poster.
Reason of review
Good quality

My wife was happy with Luxury Bath

We had Luxury Bath remodel our bathroom. The work was completed in April and from beginning to end, their people made the difference. Their installers, Robert and Jacob, were superb. Kevin, the project manager, was very attentive. My wife was happy with the project, so I was happy.
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#1464648 Review #1464648 is a subjective opinion of poster.
Reason of review
Good quality

Saw Luxury Bath at the Fair

Luxury Bath was at the fairgrounds and we liked their plan. We got a new shower assembly from them. The installation team cleaned up and did a good job. The quality of work was very good and we were well-satisfied with our experience with Luxury Bath.
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ID
#1464650 Review #1464650 is a subjective opinion of poster.
Reason of review
Good quality
Luxury Bath's reply to:

Not great

Thank you for writing Luxury Bath Technologies Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
author's review
ID
#1413436 Review #1413436 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Loss
$7000
Preferred solution
Price reduction
New Reviewer

I was looking forward to bathroom redo with place flooring and toilet already bought by me .It was to take 1 1/2 days..The workers were great ..1st problem sitting in my living room heard water splashing above me then workman shouting for boss ..who was out in parking lot I ran to get him the bath pipes had been diconected water had not been turned off ...The main man then informed me everything would be done in one day..There was the problem ..It was a rush from start to finish in one day. Bath and shower .floor and toilet install.

The next day went into bedroom next to bath The skirting boards were pushed off by water that leaked during the failure to turn water off.

Also plank flooring where did not fit in was left with gaps filled in by sealant skirting board just left hanging ..I called to relate concern about boards off bedroom wall due water ..they came out just nailed it back..The bath surround in one place has 1/2 in gap in one place ..glue and sealant is used ..The bath surround is more pink biege Sierra Sand than the sample I was shown..I was shown off white cream ..No doubt these installers are capable workmen .but it was a rush job they worked hard but rushed. The cost $7,000 No not very happy ..The salesman have not seen or heard from him..

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Luxury Bath's reply to:

DID NOT HONOR LIFETIME WARRANTY

Mr. and Mrs. Shultz,

On November 10, 2005 Luxury Bath installed a new tub liner over the existing tub coupled with a new wall system at your residence. There were no issues or requested service on the work completed by Luxury Bath until 2016 (11 years and 3 months after the installation was completed). Upon receiving the call from Mrs. Shultz regarding the liner being cracked, our local dealership scheduled a service appointment. During the visit it was determined that the cracks in the liner were from the non-approved cleaning solution “Scrubbing Bubbles” that you actually mentioned using in your review on the Consumer Affairs website.

On the contract you signed, it provides you a list of approved and non-approved cleaning solutions for acrylic products. We also provide this information for customers on the Luxury Bath website. https://www.luxurybath.com/about-us/care-maintenance/ On both your contract, and on the Cleaning Instructions page on our website it clearly states: Do Not Use – Scrubbing Bubbles*, and that the *Use of these chemicals will cause a dull surface and/or an easily recognizable chemical crack. This will void your product warranty.

Luxury Bath Corporate has offered to send the local dealership a new tub liner at no cost to you, but because the cleaning solution you used caused the cracks and voided the warranty, you would have to pay our local dealer’s installation/service charge to come out and install the new liner. You declined this offer. Luxury Bath provides a lifetime warranty on all of our products and our dealers across the country provide a warranty on the installation. We always stand behind our warranty, and even though in this case the cleaning solution you used voided the warranty, we offered to try and make things right.

Luxury Bath Technologies Corporate
author's review
ID
#1392097 Review #1392097 is a subjective opinion of poster.
Cons
  • Promise
Reason of review
Warranty issue
Loss
$2500
Preferred solution
Full refund
New Reviewer

WE have a very old bathtub...that had seen its better days...we saw an add for luxury BATH.....that offered a lifetime warranty..we contacted them.They sent their SALES PERSON to our home...he took measurements,,of the bathtub and quoted a price of $2500 with a lifetime warranty...after some years...the tub CRACKED IN two different places places in the bottom.WE called them they sent the salesman out.HE said we cleaned it with an abrasive cleaner..we used SCRUBBY BUBBLES...LUXURY BATHS DENIED OUR LIFETIME WARRANTY.We called two other BATHTUB PROFESSIONALS who stated that the CRACKS WERE STRESS CRACKS CAUSED FROM THE LINER NOT FITTING THE orginal TUB....its been 3 years and the tub sits there with the same cracks...have not been able to use bathtub.....

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Very Professional Installation

The crew was here on time of day for installment. They were professional, did a good job cleaning up afterwards. Explained how show heads work. Was done in day as quoted. Very pleased and happy enjoying the finished project.
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#1370901 Review #1370901 is a subjective opinion of poster.
Reason of review
Good quality

Total transformation with Luxury Bath

The house I bought was in bad shape and I was thinking to either flip it or rent it out. The original bathroom broke down to the slab of the house. Everything was gone and it needed a full bathroom. Then, I searched on the web and narrowed down the remodeling companies. I solicited from Luxury Bath and gave them an idea of what I wanted. They gave me the prices and came up to see the house. They remodeled the whole bathroom, the shower was brand-new.
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#1370902 Review #1370902 is a subjective opinion of poster.
Reason of review
Good quality

Great experience from start to finish

We had Luxury Bath remodel our bathroom. The work was completed in April and from beginning to end, their people made the difference. Their installers were superb, and the project manager, was very attentive. My wife was happy with the project, so I was happy.
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#1370903 Review #1370903 is a subjective opinion of poster.
Reason of review
Good quality

Very satisfied with our new shower

Luxury Bath was at a show at the fairgrounds and we liked their plan. We got a new shower assembly from them almost two years ago. The installation team cleaned up and did a good job. The quality of work was very good and we were well-satisfied with our experience with Luxury Bath.
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#1345248 Review #1345248 is a subjective opinion of poster.
Reason of review
Good quality

Luxury Bath completed both our bathrooms

I spoke with Luxury Bath and they gave me a good, fair price. I had a very good interaction with their representative. They were very professional. The installation crew was very cooperative to our plumbing needs. We remodeled two bathrooms which included a shower installation, a new tub, vanity and master bath. Luxury Bath's quality of work was very good. There were a couple of minor problems that I found but they corrected them right away.
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#1345247 Review #1345247 is a subjective opinion of poster.
Reason of review
Fair pricing

3 Day Installation done in 1 Day

We saw Luxury Bath online and it seemed like a good company. Our bathroom was built in ’54 and it needed to be updated. We purchased a shower and walls and our interactions with the sales representatives were fine. The installation team that came were great and they finished the three-day job in one day. It was really nice. The bathroom met our expectations.
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#1345246 Review #1345246 is a subjective opinion of poster.
Reason of review
Fast order processing

Highly recommend Luxury Bath Technologies

They remodeled our bathroom and their work is immaculate, our house looks amazing! There were no surprise charges at the end, and unexpected issues that arose during the process were handled expertly and quickly. I would recommend them in a heartbeat!
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#1317287 Review #1317287 is a subjective opinion of poster.
Reason of review
Good quality

Luxury Bath took care of me

Luxury Bath did a great job with my new shower. There were a few issues with scheduling but that could happen with anything. The quality of work was outstanding. Any problems I found were quickly addressed & resolved. There were some issues with the doors & water splashing on the floor. The Owner worked with me as well as the manufacturer & this was also resolved. Would recommend to others.
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#1317288 Review #1317288 is a subjective opinion of poster.
Reason of review
Good quality